Support

Report a problem from the app

Tap your avatar at the top of the screen, choose Profile, then Leave Feedback. It reaches us with your account attached, so we can look at what happened without asking you for details twice.

Restore a subscription

Bought Patterns Pro and not seeing it? Open the Pro screen and tap Restore. Make sure you're signed in to the same Apple ID or Google account you subscribed with.

Cancel a subscription

Subscriptions are billed by Apple or Google, so they're cancelled there — deleting the app or your account doesn't stop them.

• iPhone and iPad: Settings → your name → Subscriptions → Patterns → Cancel Subscription. Apple's guide.
• Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions → Patterns → Cancel subscription. Google's guide.

Refunds are decided by Apple or Google. You can request one from reportaproblem.apple.com or from your Google Play order history.

Signing in

• Forgot your password? On the email sign-in screen, tap Forgot password? and we'll email you a six-digit code. It expires after an hour.
• Signed in with Apple or Google? Use the same button again. Your progress belongs to that account, so signing in with a different method starts a new one.

Notifications

Patterns sends at most one notification a day, and never at night. Turn them on or off in your device settings, or from Profile → Notifications.

How the rating works

Only the daily puzzle and rated practice change your puzzle rating. Themes, Storm, Mistakes and the Journey are for training and don't move it. Storm scores count toward the weekly leaderboard, which resets every Monday at 00:00 UTC.

Delete your account

You can do it yourself, at any time, from the app. Step by step, and what gets deleted.

Still stuck?

Write to hello@reactiive.io. Tell us your device, the app version (at the bottom of your Profile) and what you expected to happen — we'll take it from there.